RETURNS AND REFUNDS POLICY OVERVIEW
Thank you for choosing to shop at Our Website. Your satisfaction is of utmost importance to us, and if you’re not completely satisfied with your purchase, we are here to assist you. Below are the terms that apply to any products you have purchased from us.
INTERPRETATION AND DEFINITIONS
INTERPRETATION
In this Return and Refund Policy, words starting with a capital letter have specific meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.
DEFINITIONS
For the purpose of this Return and Refund Policy:
- “Company” (also referred to as “We,” “Us,” or “Our”) refers to SAVANNAH TECHNOLOGIES LTD, located at HOUSE 6, A CLOSE, ROCK FACE ESTATE, ARAB ROAD, KUBWA, ABUJA, FCT, NIGERIA, with Registration Number: 7784805.
- “Goods” refer to the items, whether physical or digital, available for purchase on our Service.
- “Orders” refer to your requests to buy Goods from us.
- “Service” refers to our Website.
- “Website” refers to the URL accessible from https://nextgeneducation.shop/
- “You” refers to the individual using the Service, or the company or legal entity on whose behalf such individual is using the Service.
YOUR ABILITY TO CANCEL AN ORDER
While we are confident that you will enjoy our products and goods, we understand that there may be situations where you need to cancel your Order from our Website. To exercise your right of cancellation, you must inform us of your decision by sending a clear statement. You can inform us of your decision by:
Email: [email protected]
We will reimburse you no later than 14 days from the day we receive your refund request. We will use the same payment method you used for the Order, and you will not incur any fees for reimbursement.
DIGITAL GOODS:
Purchase of Reoccurring Digital Goods and/or Subscriptions (“Subscription”): Your payment for the Services will automatically renew at the end of each Subscription cycle. You can cancel your Subscription at any time by contacting our support at the email mentioned above. The cancellation will take effect the day following the Subscription cancellation, after which you will be downgraded and/or denied access to the Subscription and/or Services. The cancellation will not grant you the right to a refund and/or in-store credit for a partial Subscription cycle.
Purchase of One-Time Digital Goods: You can cancel your Order within 7 days from the purchase, without providing any reason, by contacting our support at the email mentioned above. If a purchased Digital Good does not perform as described on the Website, you may contact our support at any time, and we will assess your claim. If found justified, we will issue a refund. Refunds will not be granted in cases of purchase abuse.
Purchase of Digital Services as Digital Goods (Digital Services): Due to the uniqueness and personal nature of Digital Services, returns and refunds will be evaluated on a discretionary basis. We have the sole and complete discretion to assess cancellation requests sent to our support at the email mentioned above. Factors such as the Terms of Use and adherence to our highest standards in executing the Digital Services will be considered. Misconduct and/or improper use of the Digital Services may also be taken into account. Incomplete Orders may be canceled up to 7 days after the Order has been placed. Completed Orders or completed milestones may be canceled up to 3 days after the delivery of the Digital Services or the Notice of them, whichever is the latest.
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us:
Email: [email protected]
